Alan, you have proved to be an excellent asset to our organisation; your ability to engage with our staff, both established and new, and impart and instil the ethos and professionalism that we pride ourselves on has been invaluable. Your training, whilst being very structured, methodical and extremely relevant is delivered in an engaging, inclusive and professional manner that has generated the positive response and ‘end result’ we were looking for.
The feedback from all attendees has been exceptional, and, as a business we have noticed a marked increase our consultants’ confidence, application of sales techniques learnt and general commercial awareness and client/candidate management. As you know, I and my fellow management team have also attended a number of your workshops and have found the techniques and framework you have provided us invaluable. Thanks again for your support, advice and assistance – often above and beyond the call of duty.
Ian Lasplace, Director – Call Centre Associates